FAQs

Everything you need to know about our products, condition standards, shipping, and more.

Products & Authenticity

Yes. Every Pokémon TCG product sold by Cardelle is 100% genuine and sourced exclusively from authorised distributors.

Yes. All sealed products arrive directly from authorised distributors and have not been tampered with.

We carry English, Japanese, and Simplified Chinese singles and sealed products.

Yes. We specialise in Pokémon TCG singles and sealed items across multiple languages and sets.

Condition & Grading

Our singles are catalogued to Near Mint (NM) standards unless otherwise stated in the listing. Each card is assessed individually before being listed.

Near Mint cards show minimal to no visible wear — no scratches, whitening on edges, or creases. We grade conservatively, because we'd expect the same as buyers.

Orders & Shipping

Orders are typically dispatched within 1–2 business days of payment.

Currently we ship within Australia only. International shipping may be added in the future — follow us on Instagram for updates.

Selling to Cardelle

We may purchase cards in certain cases. Reach out via our contact page with details of what you're looking to sell and we'll be in touch.

Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.